Digital products.
Clear expectations.

Current checkout status

Live paid checkout is not enabled. Razorpay test checkout creates demo orders and emails tracker access without charging real money. Demo amounts are ₹499 or US$4.99 per tracker; there is no real payment to refund. The purchase rules below will apply when live paid sales become available.

What delivered means

A digital product is delivered when the purchased file or usable access link has been successfully made available through the delivery method shown at checkout, such as the order/account page or an email to the address supplied. A preview, failed link, or payment confirmation alone is not delivery of the purchased product.

Digital files can be copied and cannot be returned like physical goods. After successful delivery, forgetting to use the template, changing your mind, buying a product you no longer need, or lacking software clearly disclosed in the listing does not ordinarily qualify for a refund.

Cancellation before delivery

You can leave checkout at any time before payment is completed. Once a future paid purchase is confirmed, digital fulfilment may start immediately. Please contact us promptly if you need to cancel before delivery; we will assess the payment and fulfilment status.

No subscription or recurring billing is currently offered. There is no physical return shipment for digital files.

Non-delivery, incorrect products, and payment errors

Contact us if you are charged more than once for the same purchase, paid but received no usable product, received the wrong file, or encounter a material defect or discrepancy from the description. These cases are not treated as simple changes of mind.

We will investigate and, as appropriate, restore access, provide the correct file, offer a reasonable fix, or refund an eligible transaction. We will not use the no-refund rule to avoid a remedy required by applicable consumer law.

Nothing in this policy excludes non-waivable refund, cancellation, withdrawal, warranty, or other consumer rights in your location. Any consent required by law for immediate digital delivery will be obtained in the live checkout before relying on a loss of withdrawal rights.

How to request help

Email support@trackertemplate.com with your name, purchase email, order/payment reference if available, and a short description of the issue. Screenshots of an error can help; do not include passwords, CVV, complete card numbers, or sensitive tracker contents.

Please report delivery or payment problems promptly so we can investigate. This request does not shorten any statutory claim period. We aim to acknowledge support requests within two business days, excluding weekends and public holidays.

If a refund is approved

Eligible refunds will be sent to the original payment method through the payment provider. We do not require you to pay a fee to unlock a refund or provide an OTP to our support team.

We aim to initiate approved refunds within five business days. Your bank or payment provider controls when the credit appears and any currency conversion. We will provide an available refund reference if you need to follow up. Any mandatory legal time limit takes precedence.